Refund policy

Return & Refund Policy

At Nam Botanica, everything we offer is rooted in nature and crafted with your wellbeing in mind. Because of this, all purchases are considered final once your order has been shipped and there will be no refunds. The living, botanical nature of our products means we're unable to guarantee their safety or integrity once they've left our hands, and your safety will always come first.

If Something Feels Off Your experience with our products matters deeply to us. If something arrives damaged, incorrect, or missing, please reach out to us at hello@nambotanica.com and include the following:

• Your full name and order number
• The date your order was placed
• A photo of what you received
• A brief description of the issue
  

We'll be in touch within 2–5 business days.

Questions Are Always Welcome Not sure if a product is right for you? Reach out before you order, we're here to guide you. Whether it's about ingredients, usage, or simply finding the right fit, we'd love to help you find what your body and home truly need.

Growing With You We're a small but growing brand, and we're grateful for every bit of trust you place in us. As Nam Botanica blossoms, so will our ability to offer more flexibility and options for our community. Thank you for being part of this journey.

By placing an order with Nam Botanica, you agree to the terms of this policy.

Last updated: May 2026